Shipping policy

Last Updated: May 2026

Thank you for shopping with HLAO.

Processing Times

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Times

Estimated delivery times are:

• United Kingdom: 2–5 business days
• International: we do not currently ship outside the UK

Delivery times are estimates and may vary due to your chosen shipping option, carrier delays, customs processing, or other factors beyond our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected delivery method.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Incorrect Addresses

Please ensure your shipping address is accurate. HLAO is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please contact us at support@hlao.co.uk and we will assist in resolving the issue.