Terms of service

Terms of Service

Last Updated: May 2026

Welcome to HLAO ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Information

This website is operated by HLAO. Throughout the site, the terms "we," "us," and "our" refer to HLAO. By visiting our site and/or purchasing something from us, you engage in our service and agree to these Terms.

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website.

2. Products and Pricing

We make every effort to display our products accurately. However, we cannot guarantee that product colours, images, or descriptions will appear exactly as displayed on your device.

All prices are listed in GBP and are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability.

3. Orders

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability issues
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Violation of these Terms

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

4. Payment

Payment must be received before products are shipped. We accept payment methods offered through Shopify and our designated payment processors.

By providing payment information, you represent that you are authorized to use the payment method provided.

5. Shipping and Delivery

Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Additional charges resulting from incorrect addresses may be the customer's responsibility.

6. Returns and Refunds

Our Return Policy forms part of these Terms.

Unless otherwise stated:

  • Items must be returned within 14 days of delivery.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Sale or clearance items may not be eligible for return.

Refunds will be processed after returned items have been inspected and approved.

7. Intellectual Property

All content on this website, including logos, designs, images, graphics, text, and product descriptions, is the property of HLAO and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

8. User Conduct

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation of the website
  • Submit false or misleading information

We reserve the right to terminate access to users who violate these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, HLAO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

10. Disclaimer

Products and services are provided "as is" and "as available" without warranties of any kind, except as required by law.

We do not guarantee that the website will be uninterrupted, secure, or error-free.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of United Kingdom, without regard to conflict of law principles.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will become effective immediately upon posting on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

Business Name: HLAO
Email: support@hlao.co.uk